DUTCH BANGLA BANK New Job Circular -
Customer Service Executive (CSE) For deploying Dutch Bangla Bank Limited
Multidrive Services Limited


Not specific
Job Context

    Answer phone calls and handles customer inquiries related to Bank Products.

Job Responsibilities

    Answer calls and handles customer inquiries
    Research required information using available resources and answer to customer queries
    Manage and resolve customer complaints & requests
    Provide customers with product and service information
    Enter new customer information into the system, update existing customer information
    Process requests, forms and customer appeals
    Identify and escalate priority issues
    Route calls to the appropriate resource
    Follow up customer calls where necessary
    Document all call information according to standard operating procedures
    Complete after call works

Employment Status
    Work at office

Educational Requirements
    Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.

Apply Now !

Additional Requirements

    Age 23 to 30 years
    Both males and females are allowed to apply
    Preference will be given those have experience.
    Must have good interpersonal skills to understand customers concerns
    Must be able to learn quickly to acquire the product & process knowledge related to service
    Must also have good knowledge of computer operations and communications to use call center systems efficiently
    Willing to work at the times required by call center management
    Willing to work and on 24 X 7 roster basis, including weekends and public holidays.

Job Location

    BDT 20,000 (Monthly).

Compensation & Other Benefits
    Provident fund, Insurance, Gratuity
    Festival Bonus