DUTCH BANGLA BANK New Job Circular -
Customer Service Executive (CSE) For deploying Dutch Bangla Bank Limited
Multidrive Services Limited
Multidrive Services Limited
Vacancy
Not specific
Job Context
Answer phone calls and handles customer inquiries related to Bank Products.
Job Responsibilities
Answer calls and handles customer inquiries
Research required information using available resources and answer to customer queries
Manage and resolve customer complaints & requests
Provide customers with product and service information
Enter new customer information into the system, update existing customer information
Process requests, forms and customer appeals
Identify and escalate priority issues
Route calls to the appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete after call works
Employment Status
Contractual
Workplace
Work at office
Educational Requirements
Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.
Not specific
Job Context
Answer phone calls and handles customer inquiries related to Bank Products.
Job Responsibilities
Answer calls and handles customer inquiries
Research required information using available resources and answer to customer queries
Manage and resolve customer complaints & requests
Provide customers with product and service information
Enter new customer information into the system, update existing customer information
Process requests, forms and customer appeals
Identify and escalate priority issues
Route calls to the appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete after call works
Employment Status
Contractual
Workplace
Work at office
Educational Requirements
Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.
Age 23 to 30 years
Both males and females are allowed to apply
Preference will be given those have experience.
Must have good interpersonal skills to understand customers concerns
Must be able to learn quickly to acquire the product & process knowledge related to service
Must also have good knowledge of computer operations and communications to use call center systems efficiently
Willing to work at the times required by call center management
Willing to work and on 24 X 7 roster basis, including weekends and public holidays.
Job Location
Dhaka
Salary
BDT 20,000 (Monthly).
Compensation & Other Benefits
Provident fund, Insurance, Gratuity
Festival Bonus
Allowance
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