Dutch Bangla Bank PLC Job Circular - September 2024
Customer Service Executive (CSE) For deploying
Requirements
Education
Education Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.
Additional Requirements
Age 23 to 30 years
Preference will be given those have experience.
Not over 30 years of age as of January 01, 2025.
Must have good interpersonal skills to understand customers concerns.
Must be able to learn quickly to acquire the product & process knowledge related to service.
Must also have good knowledge of computer operations and communications to use call center systems efficiently.
Willing to work at the times required by call center management.
Willing to work and on 24 X 7 roster basis, including weekends and public holidays.
Responsibilities & Context
Answer phone calls and handles customer inquiries related to Bank Products.
Research required information using available resources and answer to customer queries.
Manage and resolve customer complaints & requests.
Provide customers with product and service information.
Enter new customer information into the system, update existing customer information Process requests, forms and customer appeals.
Identify and escalate priority issues Route calls to the appropriate resource.
Follow up customer calls where necessary.
Document all call information according to standard operating procedures Complete after call works.
Compensation & Other Benefits
Provident fund, Insurance, Gratuity
Festival Bonus Allowance
Workplace
Work at office
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